Exchange Policy For Myraa Moda
Last Updated: 14/06/2024
At Myraa Moda, we are committed to providing high-quality products and customer satisfaction. Please read our Exchange Policy carefully to understand our practices regarding exchanges.
1. Exchange Policy for Defected Products:
We only offer exchanges for products that are defective. If you receive a defective product, you may request an exchange under the following conditions:
2. Conditions for Exchange:
To be eligible for an exchange, the following conditions must be met:
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The product must be unused, unworn, and in the same condition that you received it.
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The product must be in the original packaging with all tags attached.
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You must provide proof of purchase (receipt or order confirmation).
3. Exchange Process:
If you believe your product is defective and meets the conditions for exchange, please follow these steps:
a. Contact Us:
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Email our customer service team at [support@myraamoda.com] within 7 days of receiving your order.
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Provide your order number, a detailed description of the defect, and photos of the defective product.
b. Approval:
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Our customer service team will review your request and, if approved, will provide you with instructions on how to proceed with the exchange.
c. Shipping:
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Once approved, you will be responsible for shipping the defective product back to us. We recommend using a trackable shipping method to ensure your item reaches us safely.
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Upon receipt and inspection of the defective product, we will process the exchange and ship the replacement product to you at no additional cost.
4. Non-Exchangeable Items:
Please note that the following items are not eligible for exchange:
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Products that are not defective
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Products purchased on sale or with promotional discounts
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Products that show signs of wear and tear or damage caused by the customer
5. No Return/Refund Policy:
We do not offer returns for any products. Please ensure you select the correct size, color, and style before placing your order. Refunds are only provided as store credits in certain cases, subject to our discretion. Monetary refunds are not available. Store credits can be used for future purchases. If you have any questions or need assistance, please contact us at myraamoda@gmail.com
6. Contact Us:
If you have any questions or concerns about our Exchange Policy, please contact us at:
Myraa Moda Email: myraamoda@gmail.com
Thank you for shopping with Myraa Moda. We appreciate your understanding and cooperation.